We have a 30-day exchange policy, which means you have 30 days after receiving your item to request an exchange. Guts Vintage does not accept returns.
To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start an exchange, contact us at email@example.com. If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted. Please note that exchanges must be shipped to the following address: Guts Vintage- Brooklyn NY 11211.
If approved, you’ll be automatically issued a virtual gift card within 10 business days. If more than 15 business days have passed since we’ve approved your exchange, please contact firstname.lastname@example.org.
You can always contact us for any return question at email@example.com.
Exceptions / non-exchangeable items
All custom items are final sale. This includes all denim by Guts x Jon Lavoie, and all Bobbie and Penny dog gear. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept exchanges on sale items or gift cards.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel your order within 7 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.